Return & Refund Policy

Products may be returned within 15 days of delivery, provided they are unused, in original packaging, and accompanied by the original receipt or proof of purchase for a full refund or exchange.

Certain items such as perishable goods, personalized products, intimate apparel, and digital downloads are not eligible for return due to hygiene, safety, and licensing restrictions applicable by law.

Initiate a return by logging into your account and selecting the order. Print the prepaid return label, package the item securely, and drop it off at any authorized courier location near you.

Once your return is received and inspected, refunds are processed within 5-7 business days. The amount will be credited to your original payment method within an additional 3-5 banking days.

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost to you immediately.

In the rare case of receiving an incorrect item, please notify us immediately. We will arrange a priority exchange and collection of the wrong item at absolutely no cost to you.

Partial refunds may be issued for items returned in a condition that is not original, missing parts, or showing signs of use beyond what is necessary to determine the product's condition and functionality.

Orders may be cancelled free of charge within 2 hours of placement. After this window, cancellations are subject to a 5% processing fee as the order may already be in the fulfillment pipeline.

Exchanges are available for the same product in a different size or color, subject to availability. Shipping costs for exchanges are covered by Shopping Posts Online if the original item was defective or incorrect.

For all return and refund inquiries, contact our dedicated support team at contact@shoppingpostsonline.info. Our team is available Monday through Friday from 9 AM to 6 PM EST.